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Return, Exchange & Refund


Returns To Refund Policy

If the return items are in an unwashed, unaltered and unworn condition, returns will be accepted if delivered back within:

a) 30 days from arrival of package for local delivery

b) 30 days from arrival for overseas deliver

Returns To Exchange Policy

*CUSTOMIZED / PRE-ORDER items are non-refundable, non-exchangeable and non-returnable.
*Items on SALES / DISCOUNTS are non-refundable, non-exchangeable and non-returnable.

The returned goods/products will be checked with the receipt together and the goods should be in the good condition.  Bibah Songket will not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within seven days after the confirmation.

Contact us at if you have any queries or doubt.