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How To Order

FAQ

Q. How do I customized my order?

To customize your order with us, do contact us direct to set up an appointment at your place or ours.

Q. How do I purchase items on the site?

If you are not confident purchasing using the site, do contact us directly.

To purchase using the site :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You can choose “Express Checkout” where log in is required  or “Standard Checkout” where no log in is required .
  4. For “ Express Checkout” you'll reach a log in page where you need to log in your account using your Username and Password. You may also log in using your Facebook Account. If you don't have an account created yet, you need to register an account before you proceed your payment.
  5. For “ Standard Checkout” you'll go straight to “Shipping Address”, "Billing Address" and "Payment Method" page.
  6.  You need to confirm your shipping address on the “Shipping Address” page 
  7. Then complete your "Billing Address" if it is not the same as your “Shipping Address
  8. Next you'll need to choose your payment method then click “ Place Order Now” button.

Q. What are the payment methods available?

Bibah Songket offers 2 kinds of Payment Methods as shown below :-


1. Credit Card via Paypal (Visa or Mastercard):

2. IBank Transfer:

Bank Name: CIMB BANK BERHAD
Account Name: Habibah Enterprise Sdn. Bhd.
Account Number: 8006593290

Once payment is made, please upload the scanned bank-in slip complete with all particulars below into your order page.
Order ID :
Payment Method :
Bank Name :
Bank-in Date :
Bank-in Amount :
Contact Name :
Contact Phone :

You may scan and email us the above info to Email Address : sabrenasham@gmail.com 
Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

  1. Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at sabrenasham@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.

Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (RM)

Q. How long does the delivery usually takes?
Delivery usually will takes about  one to two working days

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to sabrenasham@gmail.com for us to clear your doubts.